Returns & Exchanges
We know finding the right fit and colour doesn’t always happen on the first try. We want you to love your Sassy Squid pieces and wear them for many years to come, so if something isn’t quite right, you can easily return or exchange it.
You have 14 days from receiving your order to register your return through our online returns portal. Once registered, please send your return back to us within 5 working days.
START YOUR RETURN HERE
RETURNS
To return an item, simply head to our returns portal, enter your order details and follow the steps.
Items must be returned:
- Unworn and unwashed
- In their original condition
- With all Sassy Squid tags still attached
- Free from makeup, fake tan, deodorant, perfume or other marks
Please take care when trying your pieces on - we may not be able to accept items that come back marked, worn or damaged.
The cost of your return will be shown in the portal and deducted from your refund.
EXCHANGES
Need a different size? You can request an exchange directly through our returns portal, subject to availability.
REFUNDS
Once your return reaches us, we'll give it a quick check and process your refund back to your original payment method.
Please allow up to 10 days for your refund to be processed. Your bank may then take a little longer for the money to appear in your account.
The cost of returning your items will be deducted from your refund, as shown in our returns portal.
SALE ITEMS
Sale items can be returned too, as long as they meet our usual returns conditions.
FAULTY OR INCORRECT ITEMS
Something not quite right? We're sorry and here to help!
If your item arrives faulty, damaged or we've sent you the wrong thing, please email hello@sassysquid.co.uk with your order number and a couple of photos so we can get it sorted for you.
Please don't return a faulty item before getting in touch with us.
A FEW IMPORTANT BITS
Please keep hold of your proof of postage until your return has been processed.
If you received a free gift as part of a promotion, you may need to return this too if your return means your order no longer qualifies for the offer.
Returning something you bought with a discount? Your refund will be based on the amount you actually paid for that item.
Nothing in our returns policy affects your statutory rights.
NEED A HAND?
If you're stuck with your return or have any questions, pop us an email at hello@sassysquid.co.uk and we'll be happy to help.
JUST A NOTE TO SAY
As a small company, we rely on receiving goods in their original, saleable condition. We appreciate your help in respecting this.
Thank you!
Em xx